Common Questions

Official Ticket Packages to the Kentucky Derby can be viewed here.

Official Ticket Packages can be purchased online or by contacting an Event Specialist at +44 (0) 204 579 5840888.384.7088+1.888.384.7088.

Easy payment terms* (i.e. split payments in increments) are available with Derby Experiences. If Payment Terms are not visible on the website, it is likely that the event is too soon. To get more information on available Payment Term options, contact a Derby Experiences Event Specialist.

For online purchases: Wire transfer, Visa, MasterCard, American Express, Discover, Apple Pay and Google Pay are accepted*.

For offline purchases: Check, wire transfer or major credit cards (Visa, MasterCard, American Express and Discover) are accepted*.

Additional charges may apply.

Yes, all pricing includes applicable taxes and processing fees.

For online transactions, your shipping and billing address must be the same.

If your billing address is a P.O. Box, your package will need to be picked up on site. Pickup details will be sent to the email used for purchase closer to the event date.

Yes, for online purchases, the maximum is 10 Official Ticket Packages per transaction. For orders of over 10 packages, contact a Derby Experiences Event Specialist.

Digital tickets will be issued to your smart device closer to the event.

Not all Official Ticket Packages have a physical component included. If you are receiving a physical package component, they are typically sent within 3 weeks of the event via 2-Day shipping with signature required, or can be picked up at our on-site ticket office during the event week.

Please bring your photo ID if picking up from the Derby Experiences Ticketing Office. If you are unable to pick up your own package, please contact your Derby Experiences Event Specialist to communicate who will be coming on your behalf.

Subject to change.

Our Event Specialists are standing by to help you with all of your travel needs. Complete the form below or call +44 (0) 204 579 5840888.384.7088+1.888.384.7088 and Derby Experiences Event Specialist will help you find the Official Ticket Packages that are right for you.

Parties & Tour offerings can be found here.

Please contact a Derby Experiences Event Specialist at +44 (0) 204 579 5840888.384.7088+1.888.384.7088 and we will assist you with all other extras such as hotel accommodations, transportation, etc.!

With hotel accommodations: Ground transportation is already included with Derby Experiences' Official Ticket Packages. We will have Charter Buses take you to the track in the morning and back in the evening. They will leave right from the hotel. We will park the buses by the Clubhouse Gate entrance.

Without hotel accommodations: Private or semi-private ground transportation and/or parking can be added to any Official Kentucky Derby Ticket Package through Derby Experiences. For more information on parking and transportation, contact a Derby Experiences Event Specialist.

Stolen, destroyed or lost tickets cannot be replaced. We do not have the ability to re-issue lost or forgotten tickets.

All Derby Experiences sales are final unless Refundable Booking insurance was purchased. If so, refer to the Refund Protect policies for more information on qualifications.

If the event is cancelled for unforeseen circumstances, Derby Experiences will work with the event organizer to try to reclaim all or a portion of your purchase. Please check the terms & conditions in your purchase agreement for the specific event cancellation policy.

Yes, a ticket is required for every person, regardless of age, in reserved seating areas.

Yes, you can call +44 (0) 204 579 5840888.384.7088+1.888.384.7088, complete the form below or email us.

3pm is the earliest hotel check-in time.

Post times for the Kentucky Derby® and Kentucky Oaks® races will be posted on their official website. If they have not been posted yet, be sure to check back closer to the event for more information.

There are a number of betting kiosks (“SAM” [self -automated teller] machines) inside the Derby Experiences’ Official hospitality venues, as well as live mutual stations, which are also available in several areas around the facility. The machines take CASH or a voucher but not a credit card (it’s also illegal to gamble on a credit / debit card). We’d advise against carrying a lot of cash to the track. If you are looking to withdraw money at the track, there are several ATMs throughout the facility. Be advised that ATM lines can be very long and deplete fairly quickly, especially later in the days.

To avoid the lines, and possibility of not being able to withdraw money, we suggest setting up an account with Churchill Downs in advance. The account will also allow you to wager directly from your phone. Check out the other perks of a CD account here.

The Kentucky Derby® and Kentucky Oaks® are run rain or shine. The only thing that would delay the races is lightning.

Gate opening times for the Kentucky Derby® and Kentucky Oaks® races will be posted on their official website. If they have not been posted yet, be sure to check back closer to the event for more information.

In some reserved areas of Churchill Downs there is a dress code.

It is important to note that, in the majority of the seating areas, you do not have to be “Dressed to the Nines” to be admitted into the races. The standard dress codes for premium seating areas do not apply to children under the age of 12. Click here for a full list of guidelines for your Derby Weekend.

TIP FOR THE LADIES! While high heels are certainly part of the total Derby ensemble, experienced Derby divas also pack a pair of fashionable yet comfortable flats or flip flops to wear home. Who says the high price of fashion has to include blisters?

Yes, facility maps can be found here.

Be sure to download the Churchill Downs mobile app on Google Play  or the App Store for easy navigation.

Churchill Downs Racetrack will enforce a restricted bag policy through your Kentucky Oaks & Derby week. Each guest is permitted one bag no larger than 12" x 6" X 12".

To see a full list of prohibited items and more information, click here.