Common Questions

Below are some commonly asked questions we receive from our clients prior to ticket package delivery. If you have a question about the event or about concierge services provided, please email us or call 888.384.7088.

Questions About Official Ticket Packages

Official ticket packages to the Kentucky Derby can be viewed here

Official ticket packages can be purchased online or by contacting an event representative at 888.384.7088.

Easy payment terms* (i.e. split payments in increments) are available with Derby Experiences. Please check with your sales representatives or the listed prices online on how to use our easy payment plans for the Kentucky Derby and Oaks.

For online purchases: Visa, MasterCard, American Express and Discover are accepted. Additional charges may apply.

For offline purchases: Check, wire transfer or major credit cards (Visa, MasterCard, American Express and Discover) are accepted. Additional charges may apply.

Yes, all pricing includes applicable taxes.

For online transactions, your shipping and billing address must be the same.

If your billing address is a P.O. Box, your package will need to be picked up on site. Pickup details will be sent via email closer to the event date.

Yes, for online purchases, the maximum is 10 Official Ticket Packages per transaction.

Tickets and other package components are sent approximately three weeks prior to the event via Ground delivery with other package components. Please note, signature will be required for pickup.

Subject to change.

Each year, Derby Experiences has an office on site where you can pick up your tickets during the event week.

Our event specialists are standing by to help you with all of your travel needs. Complete the form below or call 888.384.7088 and an event specialist from Derby Experiences will contact you to help you find the official ticket packages that are right for you.

Additional ancillary services can be viewed here

Please contact a Derby Experiences specialist at 888.384.7088, and we will assist you with all of the extras!

With hotel accommodations: is already included with Derby Experiences' Grandstand and first floor Clubhouse packages.

We will have Charter Buses take you to the track in the morning and back in the evening. They will leave right from the hotel. We will park the buses by the Clubhouse Gate entrance.

Without hotel accommodations: Ground transportation and/or parking can be added to any Official Kentucky Derby Ticket Package through Derby Experiences. More information on parking and transportation can be found here

Stolen, destroyed or lost tickets cannot be replaced.

All sales are final. If the event is cancelled for unforeseen circumstances, Derby Experiences will work with the event organizer to try to reclaim all or a portion of your purchase. Please check the terms & conditions in your purchase agreement for the specific event cancellation policy.

Yes, you can call 888.384.7088, complete the form below or contact us via

General Questions

Post times for the Kentucky Derby® and Kentucky Oaks® races can be found here.

There are a number of betting kiosks (“SAM” [self -automated teller] machines) inside the Derby Experiences’ Official hospitality venues, as well as live mutual stations, which are also available in several areas around the facility. The machines take CASH or a voucher but not a credit card (it’s also illegal to gamble on a credit / debit card). We’d advise against carrying alot of cash to the track. If you are looking to withdraw money at the track, there are several ATMs throughout the facility. Be advised that ATM lines can be very long and deplete fairly quickly, especially later in the days. To avoid the lines, and possibility of not being able to withdraw money, we suggest setting up an account with Churchill Downs in advance. The account will also allow you to wager directly from your phone. Check out the other perks of a CD account here:

The Kentucky Derby® and Kentucky Oaks® are run rain or shine. The only thing that would delay the races is lightning.

Gates open at 8 am. The parking lot opens at 6am both Friday and Saturday.

In some reserved areas of Churchill Downs there is a dress code.

It is important to note that, in the majority of the seating areas, you do not have to be “Dressed to the Nines” to be admitted into the races. Click here for a full list of guidelines for your Derby Weekend»

TIP FOR THE LADIES! While high heels are certainly part of the total Derby ensemble, experienced Derby divas also pack a pair of fashionable yet comfortable flats or flip flops to wear home. Who says the high price of fashion has to include blisters?

Yes, facility maps can be found here

Churchill Downs Racetrack will enforce a restricted bag policy through your Kentucky Oaks & Derby week. Each guest is permitted one bag no larger than 12" x 6" X 12".

To see a full list of prohibited items and more information, click here»

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