よくある質問

Kentucky Derby公式チケットパッケージは こちらでご覧いただけます。

Official Ticket Packages can be purchased online or by contacting an Event Specialist at +44 (0) 204 579 5840888.384.7088+1.888.384.7088.

Easy payment terms* (i.e. split payments in increments) are available with Derby Experiences. If Payment Terms are not visible on the website, it is likely that the event is too soon. To get more information on available Payment Term options, contact a Derby Experiences Event Specialist.

For online purchases: Wire transfer, Visa, MasterCard, American Express, Discover, Apple Pay and Google Pay are accepted*.

For offline purchases: Check, wire transfer or major credit cards (Visa, MasterCard, American Express and Discover) are accepted*.

追加料金が発生する場合があります。

はい、すべての価格には適用される税金と手数料が含まれています。

オンライン取引では、配送先住所と請求先住所が同じである必要があります。

ご請求先住所が私書箱の場合、商品は現地での受け取りが必要となります。受け取りの詳細は、購入時にご登録いただいたメールアドレスへ、イベント開催日が近づきましたらご案内いたします。

はい、オンラインでのご購入の場合、1回のお取引につき公式チケットパッケージを最大10件までご購入いただけます。10件を超えるパッケージをご希望の場合は、Derby Experiences のイベントスペシャリストまでお問い合わせください。

イベントが近づきましたら、デジタルチケットをお客様のスマートデバイスにお届けします。

公式チケットパッケージのすべてに実物の特典が含まれているわけではございません。実物のパッケージ内容をお受け取りになる場合は、通常、イベント開催日の3週間以内に、受領署名が必要な2日便にて発送いたします。また、イベント開催週には会場内チケットオフィスでのお受け取りも可能です。

Derby Experiences チケットオフィスで受け取りの際は、写真付き身分証明書をご持参ください。ご自身で受け取りが不可能な場合は、 Derby Experiences イベントスペシャリストまでご連絡の上、代理で受け取りに来られる方のお名前をお知らせください。

変更される場合があります。

Our Event Specialists are standing by to help you with all of your travel needs. Complete the form below or call +44 (0) 204 579 5840888.384.7088+1.888.384.7088 and Derby Experiences Event Specialist will help you find the Official Ticket Packages that are right for you.

パーティー & ツアー の詳細は こちらでご覧いただけます。

Derby Experiences イベントスペシャリスト+44 (0) 204 579 5840888.384.7088+1.888.384.7088までご連絡ください。ホテル宿泊や交通手段など、その他の追加サービスについてもすべてお手伝いいたします！

With hotel accommodations: Ground transportation is already included with Derby Experiences' Official Ticket Packages. We will have Charter Buses take you to the track in the morning and back in the evening. They will leave right from the hotel. We will park the buses by the Clubhouse Gate entrance.

Without hotel accommodations: Private or semi-private ground transportation and/or parking can be added to any Official Kentucky Derby Ticket Package through Derby Experiences. For more information on parking and transportation, contact a Derby Experiences Event Specialist.

Stolen, destroyed or lost tickets cannot be replaced. We do not have the ability to re-issue lost or forgotten tickets.

All Derby Experiences sales are final unless Refundable Booking insurance was purchased. If so, refer to the Refund Protect policies for more information on qualifications.

If the event is cancelled for unforeseen circumstances, Derby Experiences will work with the event organizer to try to reclaim all or a portion of your purchase. Please check the terms & conditions in your purchase agreement for the specific event cancellation policy.

はい、指定席エリアでは年齢に関わらず、お一人様につき一枚のチケットが必要です。

Yes, you can call +44 (0) 204 579 5840888.384.7088+1.888.384.7088, complete the form below or email us.

ホテルのチェックインは午後3時が最も早い時間です。

Post times for the Kentucky Derby® and Kentucky Oaks® races will be posted on their official website. If they have not been posted yet, be sure to check back closer to the event for more information.

There are a number of betting kiosks (“SAM” [self -automated teller] machines) inside the Derby Experiences' Official hospitality venues, as well as live mutual stations, which are also available in several areas around the facility. The machines take CASH or a voucher but not a credit card (it's also illegal to gamble on a credit / debit card). We'd advise against carrying a lot of cash to the track. If you are looking to withdraw money at the track, there are several ATMs throughout the facility. Be advised that ATM lines can be very long and deplete fairly quickly, especially later in the days.

To avoid the lines, and possibility of not being able to withdraw money, we suggest setting up an account with Churchill Downs in advance. The account will also allow you to wager directly from your phone. Check out the other perks of a CD account here.

Kentucky Derby®と Kentucky Oaks®は、雨天決行です。レースが遅れるのは、雷だけです。

Gate opening times for the Kentucky Derby® and Kentucky Oaks® races will be posted on their official website. If they have not been posted yet, be sure to check back closer to the event for more information.

Churchill Downsの一部の予約区域では、ドレスコードがあります。

It is important to note that, in the majority of the seating areas, you do not have to be “Dressed to the Nines” to be admitted into the races. The standard dress codes for premium seating areas do not apply to children under the age of 12. Click here for a full list of guidelines for your Derby Weekend.

女性におすすめ情報！ハイヒールもDerbyコーデの一部ですが、経験豊富なDerbyの歌姫たちは、ファッショナブルで快適なフラットシューズやビーチサンダルを用意して、家でも履いています。ファッションの高い代償に、マメができてしまっては大変です。

Yes, facility maps can be found here.

Be sure to download the Churchill Downs mobile app on Google Play  or the App Store for easy navigation.

Churchill Downs 競馬場では、Kentucky Oaks & Derby ウィーク中、バッグの持ち込み制限を実施します。 お客様お一人につき30.48cm×15.24㎝×30.48cm（12インチ×6インチ×12インチ）以下のバッグを1つまでとさせていただきます。

To see a full list of prohibited items and more information, click here.