About Us : General FAQ


Derby Experiences' Official Packages are delivered complete with your tickets, itinerary, directions, point of contact and many guides and maps to aid you on your Derby Experience!

Below are some commonly asked questions we receive from our clients prior to ticket package delivery. If you have a question about the event or about concierge services provided by QuintEvents, please email us or call 866.834.8663.
 

Questions About Official Packages:

Q: What method of payment can I use to purchase a packages?
A: Check, wire transfer, or any major credit card. Once you choose
     your Official Kentucky Derby Ticket Package, submit a request form or
     call 866.834.8663 to speak with a Derby Experiences representative.
     A contract will be sent to you with payment options and terms.
 

Q: What if I would like information on ancillary services such as golfing, tours,
     parties and transportation?
A:  Please contact a Derby Experiences Representative at 866.834.8663, we will
    assist with all the extras! 
 

Q: What is the earliest hotel check-in time for people arriving on Thursday?
A: 3pm is the earliest hotel check-in time


Q: Will ground transportation be provided to the races?
A: Ground transportation is already included with Derby Experiences'
    Grandstand and first floor Clubhouse packages that include accommodations.
    You can, however, add transportation and/or parking to any
    Official Kentucky Derby Ticket Package.


Q: Can I just purchase tickets to the Kentucky Derby through Derby Experiences?
A: No. Derby Experiences ONLY sells Official Ticket Packages to the
     Kentucky Derby® and Kentucky Oaks® to ensure our clients have the BEST
     Derby Experience. Official packages offer security and many exclusive extras 
     you cannot find anywhere else.

     We do, however, offer a Race Day Package for all levels of seating that includes
     the tickets for Oaks and Derby, hospitality, gift bag and fast access pass. These
     Race Day Packages are often competitively priced with many
     ticket brokers' "ticket only" prices. Official Race Day Packages are a better value.
 

Q: Can I purchase parking or ground transportation through Derby Experiences
     if I am not an Official Ticket Package holder?
A: No. Derby Experiences ONLY sells these ancillary services to
    Official Kentucky Derby® and Kentucky Oaks® ticket package holders. 
    Among many the benefits of Official packages are access to the concierge services
    provided by QuintEvents.

 

General Questions:

Q: Is there a weather plan?
A: The Kentucky Derby® and Kentucky Oaks® are run rain or shine.
     The only thing that would delay the races is lightning.


Q: What happens if I lose my tickets?
A: Lost or stolen tickets cannot be replaced.


Q: What time do the gates open at Churchill Downs on race days?
A: Gates open at 8 am. The parking lot opens at 6am both Friday and Saturday.
     Shuttle service begins at 9am on Friday and 7am on Saturday.
 

Q: Do you have a facility map of Churchill Downs?
A: Yes.

View and download Churchill Downs' Kentucky Derby Map here» 

View and download Churchill Downs' Grounds Map here» 
 

Q: What items are permitted through the gates of Churchill Downs?
A: As you prepare for your race day trip to Churchill Downs for the Kentucky Derby,
    security only allows certain items to be carried inside of the race track.
    Please note all items are subject for search by authorities

    Items permitted by Churchill Downs at the Kentucky Derby include:

  • Baby Bags

  • Binoculars, cameras and camcorders

  • Blankets

  • Cellular Phones

  • Chairs

  • Packed lunches and food items in clear plastic bags or containers (18” X 18”)

  • Purses

  • Strollers (one child per stroller)

  • Small Radios, TV’s, CD players (none of large size)

  • Tarpaulins (for infield use only)

 

    Items not permitted by Churchill Downs at the Kentucky Derby:

  • Alcoholic beverages

  • Briefcases, backpacks, luggage pieces, or duffel bags

  • Bottles and cans (beverages and lotion containers)

  • Coolers

  • Grills

  • Thermoses

  • Umbrellas

  • Weapons (of any kind, including scissors and knives)

  • Wagons

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